Privacy Policy

Welcome to  Simply Send , an email delivery service provided by Simply Invent Labs LLC ("we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

Please read this Privacy Policy carefully. By accessing or using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

For the purposes of this Privacy Policy:

• Service means the simplysend.email website and the  Simply Send  email delivery service.
• Personal Data means data about a living individual who can be identified from those data.
• Usage Data is data collected automatically, generated by the use of the Service or from the Service infrastructure itself.
• Cookies are small files stored on your device (computer or mobile device).
• Data Controller means the natural or legal person who determines the purposes for which and the manner in which any personal data are processed. For this Privacy Policy, we are a Data Controller of your data.
• Data Processors (or Service Providers) means any natural or legal person who processes the data on behalf of the Data Controller.
• Data Subject is any living individual who is using our Service and is the subject of Personal Data.

We collect several different types of information for various purposes to provide and improve our Service to you.

2.1 Information You Provide

When you use our Service, we may ask you to provide us with certain personally identifiable information, including but not limited to:

• Account information (name, email address, password)
• Contact information (email, phone number, address)
• Billing and payment information
• Email content and recipient information
• Customer support communications

2.2 Information We Collect Automatically

We automatically collect certain information when you visit, use, or navigate our Service, including:

• Usage Data: Information about how you interact with our Service, including API calls, email delivery metrics, and feature usage.
• Log Data: Information that your browser sends whenever you visit our Service, including your IP address, browser type, and pages visited.
• Device Information: Information about your device, including hardware model, operating system, and mobile network information.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our Service.

2.3 Third-Party Tools

We use trusted third-party services to improve your experience and providing support:

• Microsoft Clarity & Google Analytics: We use these tools to understand how you use our website (e.g., pages visited, time incurred). This helps us improve the user experience. These tools use cookies and tracking technology to collect Usage Data.
• Zoho SalesIQ & Zoho Desk: We use Zoho SalesIQ for live chat and Zoho Desk for support ticketing. These services collect personal information such as name, email address, and IP address to facilitate customer support and issue resolution.
• Stripe: We use Stripe for secure payment processing. We do not store your full credit card details on our servers.

We use the collected data for various purposes, including:

• To provide and maintain our Service
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service
• To provide customer support via email, Zoho Desk ticketing, or Zoho SalesIQ chat
• To gather analysis or valuable information so that we can improve our Service (via Clarity and GA)
• To monitor the usage of our Service
• To detect, prevent and address technical issues
• To provide you with news, special offers, and general information about other goods, services, and events which we offer

We take the security of your data seriously and implement appropriate technical and organizational measures to protect it:

• All data is encrypted in transit using TLS 1.2+
• Sensitive data is encrypted at rest using AES-256 encryption
• Regular security audits and penetration testing
• Role-based access controls for our team members
• Regular security training for all employees

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy:

• Account Information: Retained for as long as your account is active and for a reasonable period thereafter to comply with legal obligations.
• Email Content: We store the content of sent emails for up to 30 days for delivery purposes, after which it is permanently deleted.
• Logs and Analytics: Retained for up to 12 months for security and analytics purposes. Usage data in Clarity/GA is retained according to their standard retention periods.
• Billing Information: Retained as required by tax and accounting laws (typically 7 years).

You can request deletion of your personal data by contacting us at support@simplyinventlabs.com, subject to our legal obligations.

We may share your information in the following circumstances:

• Service Providers: We may employ third-party companies (such as Zoho, Microsoft, Google, AWS) to facilitate our Service, provide the Service on our behalf, or assist us in analyzing how our Service is used.
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You can request a copy of your personal data.
• Correction: You can request correction of any inaccurate or incomplete data.
• Deletion: You can request deletion of your personal data (including data stored in our support and analytics tools).
• Objection: You can object to our processing of your personal data.
• Portability: You can request a copy of your data in a machine-readable format.
• Withdraw Consent: Where we rely on your consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at support@simplyinventlabs.com. We may need to verify your identity before processing your request.

If you are a California resident, you have the right to:

• Request access to the categories and specific pieces of personal information we have collected about you
• Request deletion of your personal information
• Opt-out of the sale of your personal information
• Not be discriminated against for exercising any of these rights

To make a request, please contact us at support@simplyinventlabs.com. We will respond to your request within 45 days.

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Our Service is not intended for use by children under the age of 13 ("Children"). We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: support@simplyinventlabs.com